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We Are Here to Help
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Get the most out of Warmco support
  • ​​High responsiveness​
  • Excellent Customer Support
  • Professional Product Guidance
  • Satisfactory after-sales service

Frequently Asked Questions

1. What to do if you receive a damaged or defective item？

If you receive a damaged or defective item:
Take photos of the damage
Contact us within 48 hours of delivery
Choose your preferred contact method to contact us, the content is as follows:
Order number
Photos of damage
Description of the issue

2. Can I return the fan if I change my mind?

 30-day free returns are allowed if:
  • The product is unopened/ unused.
  • Original packaging is intact.
    Steps:
  1. Contact us for a return authorization code,We'll send return shipping instructions.
  2. Ship to the address provided in return instructions.
  3. Refund processed within 7-10 business days after warehouse inspection (excludes original shipping fee).

3. Does the product meet international certifications?

Yes, all export models are certified for target markets:
EU: CE, RoHS
US/Canada: FCC
UK: UKCA
For more information, please visit About Us  
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